Luckygem Casino support desk

Luckygem Casino contact options for Australian players

Pick live chat, e-mail at [email protected] or the phone line, and someone answers any hour, 24/7.

Get help now Licensed and audited

Paid out today

879,530 A$

3,077 Players online now

Licensed in AnjouanOperating under license ALSI-171889 since 2016, audited by eCOGRA, SIQ, and BMM Testlabs

Fast withdrawalsAverage payout processed in 27 minutes, A$97M paid monthly across 11 payment methods

Data protection256-bit SSL encryption secures all transactions and personal information

Talk to a real person

Choose a channel and reach a person

Read this and you will know which of the three routes to use, and how quickly.

Before you e-mail, try chat

Use live chat for locked accounts, bonus credits that have not landed or a payment you cannot see, and a reply usually arrives in 4 minutes.

Open chat

Slow route, solid record

Write to [email protected] about statements, closures or anything needing a paper trail, and expect an answer within 12 hours.

Write to us

Ask a human out loud

Call +61 2 6870 0603 (AEST) when you want to talk it through, and someone typically picks up in 3 minutes.

Call us

Six local details

Luckygem Casino support built for Australia

Local details sit alongside plain limits and clear rules, the way this casino likes to work.

Reach us

Australian phone+61 2 6870 0603

Support time zoneAEST

Languages spokenEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Licence

RegulatorAnjouan Offshore Finance Authority, ALSI-171889

Get help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

A real person on your side

From one reply to a formal review

Our team answers first and keeps the record, so nothing is lost when a case moves up.

Luckygem Casino complaints inbox

Write to the complaints address with the date, the game or payment involved and copies of what you were told. Email [email protected] so the case starts with a written record.

How long until you answer?

Wait for the review that follows; someone reads the file and replies within the 12 hours given above. Reply once with anything missed so the record stays complete.

Luckygem Casino takes it up

Ask a senior agent to look again if the outcome still seems wrong. Passing the file on keeps the earlier emails attached and avoids restarting from scratch.

After our answer fails

Hand the file to the Anjouan Offshore Finance Authority, the regulator named on this page, once our own review ends. Their address comes from them, not from us.

You already know your problem

Luckygem Casino sends each question to the right desk

This block settles which inbox takes your question, so one reply handles it.

Account

General support[email protected]

Verification and documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints first step[email protected]

Privacy and data requests[email protected]

Business and partnerships[email protected]

Three names worth checking

Read the company details

Use this block when you want the legal name and licence before you deposit.

Company

Legal nameLuckygem Casino LLC

Company number449744 (Anjouan)

Registered addressBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-171889

Written contact

Support e-mail[email protected]

Answers at any hour

When you need an answer tonight

Desks stay staffed around the clock, so the time you write never decides how long you wait.

Live chat

Chat hours24/7

Chat first reply4 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+61 2 6870 0603

Phone wait3 minutes

Have these ready before you contact us

Gather these five things and the agent can act on the first reply.

Account e-mail address used to sign in
Photo ID matching your account name
Proof of address dated in the last three months
Payment card image with the middle digits hidden
Screenshot or reference number for the payment

Six answers in brief

Say goodbye to guesswork

Read this first when your question is simple and you would rather not wait in a queue.

accountWhat if I want my personal data copied or wiped?+

E-mail [email protected] and state whether you want a copy of your data or want it deleted. Expect a reply within twelve hours, and a short wait afterwards while the request is checked against your verified details. Deletion ends your account, so clear any balance first.

accountWhere do I send my documents and how long does checking take?+

Allow up to thirty-six hours from the moment your photo ID, proof of address and payment card image land with us. Send them to [email protected], and watch the same address for a note if a document is blurred or out of date.

accountWhere do I find the details support needs to look me up?+

Quote the e-mail address you registered with plus your full name, and the agent can pull the file up. Never send your password, because no member of the team will ever ask for it. Add a payment reference if the question is about a transaction.

accountWhere do I turn at three in the morning on a Sunday?+

Someone is on live chat, e-mail and the phone at every hour of the day, all week, including public holidays. Calls are answered in about three minutes, chat in about four, and written questions inside twelve hours. Night owls get the same people.

accountWhat if the reply I get does not sort my problem?+

Reply to the last message and ask for it to be escalated to a supervisor, then send the whole exchange to [email protected]. If the outcome still leaves you short, you may take the matter to the Anjouan Offshore Finance Authority, our licensing regulator.

accountWhere do I ask to have my account shut for good?+

Write to [email protected] from your registered address and say plainly that you want the account closed. Withdraw anything you are owed beforehand, since closing stops access to the balance. The team confirms the closure and keeps the records its licence requires.