Withdrawals without hold-ups

Complete your Luckygem Casino KYC check once, then withdraw freely

A license requires every player to prove who they are and where the money came from; our review usually finishes within 36 hours.

Start verification

Licensed in AnjouanOperating under license ALSI-171889 since 2016, audited by eCOGRA, SIQ, and BMM Testlabs

Fast answers

What does the verification actually involve?

It is a licence condition for every player here, not a signal that anything is wrong.

Who checks

Luckygem Casino LLC

Licence basis

Anjouan Offshore Finance Authority, ALSI-171889

Review time

36 hours

Required by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

At the upload stage

Send sharp copies now, skip the resends later

Most delays come from blurry edges and cropped corners, both easy to avoid.

Daylight photo

Photograph the photo page flat on a table in daylight, all four corners visible and no glare across the text. A phone camera beats a scanner on most desks.

Whole page, uncropped edges

Open the letter or bill as a full page, including your name, address and the date. Folded creases and cut-off headers send the file straight back.

Middle digits hidden, name shown

Cover the middle digits of any card you send, leaving the first six and last four readable. Never share the security code on the back or a one-time password.

Check your inbox first

Sit tight once everything is uploaded and check your inbox for a reply rather than resending the same files. Anything unclear gets answered at [email protected], usually inside 36 hours.

What we check

Three papers that clear your withdrawal

Straight lists, no games: these are the three papers our team reviews, in plain sight.

Photo ID

ConfirmsYour name, face and age

NeedsFull page, sharp edges, no glare

Proof of address

ConfirmsWhere you live now

NeedsYour name, address, date within three months

Payment card image

ConfirmsThe card is yours

NeedsFirst six and last four digits, name visible

The three usual rejections

Missing corners. A trimmed or brightened copy hides the corners or the fine print, so the reviewer cannot confirm the whole page is genuine and intact. Capture the full sheet with all four edges visible Turn off the flash and sit near a window

Stale address record. A bill from months back no longer shows where you live today, and the check needs a recent, dated record of your current address. Use a bill issued in the past three months Pick one showing your name and full address

Details that disagree. A different spelling, a maiden name or a shortened first name splits your file in two and stalls the review until the details line up. Tell support which detail is outdated Send a record showing the change, such as a marriage line

Where your money comes from, asked once

That question about where your funds come from is written into the ALSI-171889 licence held by Luckygem Casino LLC under the Anjouan Offshore Finance Authority. Routine AML work, it applies to everyone. Nothing in it suggests you have done anything wrong, and answering it is what keeps payouts moving.

Depending on what you have told us, any one of these can come into play.

Recent bank statement showing income
Employer letter confirming your salary
Notice of assessment from the tax office
Statement from a savings or term account
Contract or invoice for self-employed earnings

Four trigger points

When does the check land?

Most players want to know whether a request mid-play means trouble, and it does not.

You just added a card

Link a card or wallet you have not used here before and the team may ask for a photo of that card, with the middle digits covered.

Your details went astray

A typo in your date of birth or a shortened surname flags the profile, so a photo ID is requested to set the record straight.

Money heading your way

Cashing out for the first time brings the full check, and the three papers plus your ID go to [email protected].

Before play carries on

Where a profile looks under 18, the team asks for photo ID before play continues, since the site is strictly 18+ for Australian players.

No Guesswork Left

Fewer Resends, Faster Clearance

Six short answers leave you ready to send the right files the first time.

How long does Luckygem Casino take to check my documents?+

Most reviews close inside 36 hours once every file is readable. Queue length moves that figure, so send clear copies and the wait stays close to the estimate. Live chat can confirm where your file sits.

Will I have to send my documents again further down the track?+

Usually not, because one approved set stays on your account. Repeat uploads happen only with an expired ID, a new address, or a fresh payment card. Keep your details current and the check should not return.

What happens if my name changed since my ID was issued?+

Send the new ID plus the paperwork linking both names, such as a marriage certificate or a change record. Match runs against the name on your account, so tell support first and they will guide the swap. The 36 hours restarts from the new upload.

Are my identity documents stored safely after I send them?+

Yes. Files travel over 256-bit SSL encryption and sit behind restricted access for compliance staff only. Ask the privacy team at [email protected] about your own record and they will explain what is held.

Can I play before verifying, or is the check needed first?+

Verification is a condition of the licence and must be done at the latest before your first withdrawal. Luckygem Casino may request it sooner, at registration or at your first deposit. Nothing here lets you deposit or play unverified and expect a payout.

Can I upload my documents from my phone instead of a computer?+

Yes, a phone camera is fine for all three papers. Lay each document on a flat, well-lit surface and fill the frame edge to edge. The dashboard upload accepts photos straight from your gallery.